We typically secure suitable, furnished options within 24–48 hours of receiving a referral (subject to availability in the area and specific needs). In urgent cases (e.g., same-day displacement from fire/flood), we prioritise emergency placements, often starting with short-term hotel/apartment solutions while sourcing longer-term “like-for-like” homes.

We match options to the policyholder’s needs and policy terms: furnished apartments, houses, townhouses, or hotel-style stays. We accommodate families, pets (where policy allows), accessibility requirements, location preferences (close to home/school/work), and “like-for-like” standards to support faster emotional recovery and claims resolution.

It’s simple and low-friction:

• Your claims handler emails or portals us basic details (postcode, household size, duration estimate, special needs).
• We propose 2–3 vetted options within hours.
• Once approved, we handle bookings, check-in coordination, extensions, and ongoing support.
• You receive updates and invoices directly — we integrate with your workflows (no new software required).

Yes — fully managed. If repair timelines extend, we coordinate seamless extensions or relocations. We notify you promptly of any changes and ensure continued alignment with coverage limits.

All properties are vetted for safety, insurance compliance (public liability, building compliance), and habitability. We hold relevant insurances, adhere to Australian privacy laws (including handling personal data securely), and follow industry best practices for claims-related accommodation. Policyholders receive clear support throughout to minimise complaints.